Employee Care Advisor with French (all genders)

Job Id 279948 Wroclaw, Dolnoslaskie, Poland Job Type Full-time

JOB DESCRIPTION

 

Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 


This role can be done in a hybrid mofel.
Your role: 
As our Employee Care Advisor, you will be an important ambassador of our employee experience and will be the first point of contact, as well as the expert in HR related topics and tasks for our customers - managers, employees, external candidates and HR Business Partners. You will identify customer needs, clarify information, research every issue and provide solutions and / or alternatives across the whole employee lifecycle from hire to exit. You will handle complex inquiries via phone and chats in the native language of the customer. In addition, you will screen and qualify questions coming in via digital channels, answer the majority and dispatch cases that require deep subject matter expertise to the responsible teams.

Who you are:

  • Fluent French and English language skills are essential. Any other European language is an add on (e.g. Italian or Spanish)
  • Previous experience in a Shared Service Centre (e.g. Payroll, HR Administration or any HR related position) is an asset
  • Customer service experience, ideally in a first contact center environment, solution and customer satisfaction oriented
  • Experienced in Human Resource topics across the employee lifecycle (preferably French market) is highly desirable however full training is provided
  • Analytical Skills: Evaluating situations and data to provide informed advice
  • Empathy and Emotional Intelligence: Understanding and relating to employees' feelings and experiences
  • Problem-Solving Skills: Analyzing situations and providing practical solutions

Your main benefits:

  • Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card  
  • Work-Life balance: Enjoy additional paid days off, flexible working hours.
  • Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities
  • Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.
 



What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!

 

US Equal Employment Opportunities
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

If you are a resident of California, Colorado, Hawaii, Maryland, New York, Washington, or Washington, DC, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

WHAT WE OFFER

Money makes the world go round. But at our company there’s more than just financial rewards. We offer a range of attractive benefits to help you work your magic.
Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans. 

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more. 

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly. 
You apply
Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity. 
We screen
We review your application and if we determine that you are a good fit we will move you to the selection process. 
We assess
You are interviewed by phone, via video and/or face to face. 
Mutual agreement
Ideally you are the perfect match for us! We hope you consider us as your new employer. 
Work your magic!
To guarantee you a smooth start our onboarding preparation begins. 
Didn't find the right job just yet?
No problem at all! We’re always looking to meet new talent and stay in contact with you beyond an application. Join our Talent Zone to stay connected, learn more about our company, career opportunities and events. We’d love to hear from you.